FAQs

FAQ

Welcome to Sunderi. Below you will find answers to common questions about our shoes, ordering, shipping, returns, payments, sizing, and customer support.

Order & Shipping Questions

How long does delivery take?

Most orders are processed within 1–2 business days and typically arrive within 4–5 business days after shipment.

The estimated total delivery time is generally 5–7 business days.

Do you ship within the United States?

Yes. Sunderi currently ships within the United States.

Do you offer free shipping?

Yes. Sunderi currently offers free standard shipping within the United States, unless a different shipping charge is clearly displayed during checkout.

How can I track my order?

Once your order has been shipped and tracking information is available, you will receive tracking details using the contact information provided during checkout.

You may also use our Track Your Order page, where available.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at support@sunderi.store with your order number.

We will review the available tracking information and assist you accordingly.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We may be able to update the address before the order is processed or shipped. Once the order has already shipped, an address change may no longer be possible.

Can I cancel my order?

Please contact us as soon as possible at support@sunderi.store with your order number.

Cancellation requests can generally be accommodated only before the order has been processed or shipped.

Return & Refund Questions

What is Sunderi's return period?

Eligible products may generally be returned within 30 days of the delivery date, subject to the conditions in our Return & Refund Policy.

What condition must shoes be in for a return?

To qualify for a return, footwear should generally be:

Unused
Unworn
In original condition
Returned with original packaging where applicable
Returned with original tags and included accessories
Free from signs of outdoor wear, alteration, or misuse

We recommend trying shoes on indoors and on a clean surface.

How do I request a return?

Please contact us at support@sunderi.store and provide:

Your order number
Product name
Size or color, where applicable
Reason for the return
Clear photographs if the product is damaged, defective, or incorrect

Our support team will provide return instructions if the item qualifies.

Can I return shoes if I changed my mind?

Yes. Eligible unused and unworn products may generally be returned within the 30-day return period.

Change-of-mind returns may be subject to applicable return shipping costs.

What if I ordered the wrong size?

If you ordered the wrong size, you may request a return or exchange within the applicable return period, provided the footwear meets our return eligibility requirements.

Return shipping costs for customer-selected sizing issues may be the customer's responsibility.

What if my shoes arrive damaged or defective?

Please contact us as soon as possible at support@sunderi.store.

Include your order number and clear photographs of the product and packaging where possible.

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

What if I receive the wrong product, size, or color?

Please contact us before returning the item.

Provide your order number and photographs of the product received so we can review the issue and provide the correct instructions.

When will I receive my refund?

After an approved return is received and inspected, the refund will generally be issued to the original payment method.

The time required for the refund to appear may vary depending on your bank, card issuer, or payment provider.

Payment & Checkout Questions

What currency are Sunderi prices displayed in?

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

What payment methods does Sunderi accept?

Available payment methods are displayed during checkout.

Customers may use any payment option that is available at the time of purchase.

Is my payment information secure?

Payment transactions may be processed through secure third-party payment providers.

We use reasonable administrative and technical measures to help protect customer and transaction information.

Why was my payment declined?

A payment may be declined for reasons such as:

Incorrect payment information
Insufficient funds
Expired payment method
Bank restrictions
Fraud-prevention checks
Payment provider issues

If your payment is declined, please review your information or contact your bank or payment provider.

What should I do if I see a duplicate charge?

Some payment providers may temporarily display pending authorizations.

If you believe you have been charged more than once, please check your payment account and contact us at support@sunderi.store with your order details.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.

Product & Sizing Questions

What type of products does Sunderi sell?

Sunderi specializes in shoes and footwear.

Our selection may include different styles, colors, sizes, materials, and designs depending on current inventory and availability.

How do I choose the correct shoe size?

Please review the sizing information available on the individual product page before placing an order.

Where a size chart is provided, we recommend comparing your measurements with the chart.

Are shoe sizes the same across all products?

Not always.

Sizing may vary slightly depending on the style, design, or manufacturer. We recommend reviewing the sizing information for each individual product.

Are product colors displayed accurately?

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on:

Screen settings
Device type
Lighting
Photography

How should I care for my shoes?

Care instructions may vary depending on the material and design.

Please follow any care information provided on the product page or included with the footwear.

Avoid using cleaning methods or chemicals that may damage the material.

Are all shoes suitable for sports or outdoor use?

No. Not every footwear product is designed for every activity.

Please review the individual product description and intended use before using shoes for sports, work, outdoor activities, or other specialized purposes.