Privacy policy

Privacy Policy

Last Updated: October 8, 2026

At Sunderi, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact our support team, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when using our website or purchasing our footwear products. This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Order and transaction details
Product and size information related to your order
Information provided when contacting customer support

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Pages viewed
Website activity and usage information
Cookies and similar technologies

This information helps us operate our website, process orders, improve our services, and understand how customers use Sunderi.

2. How We Use Your Information

We may use the information we collect for purposes including:

Processing and fulfilling customer orders
Preparing and shipping footwear purchases
Providing order confirmations and receipts
Sending shipping and delivery updates
Communicating about orders, returns, refunds, or customer inquiries
Processing payments through secure third-party payment providers
Providing customer support
Improving our website, products, and shopping experience
Preventing fraud, unauthorized transactions, and security issues
Complying with applicable legal and regulatory requirements
Sending promotional communications where permitted by law and where applicable consent has been provided

We do not sell personal information simply for the purpose of allowing unrelated third parties to use it for their own direct marketing.

3. Payment Information

Payments made through Sunderi may be processed by third-party payment service providers.

We do not intentionally store complete payment card information on our own systems when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own terms, privacy policies, and security practices.

4. Sharing of Information

We may share personal information with trusted third-party service providers when reasonably necessary to operate our business and provide services to customers.

These providers may include:

Payment processors
Shipping and delivery companies
Website hosting and technology providers
Analytics providers
Customer support tools
Fraud-prevention and security providers
Other service providers assisting with our online store

These parties are expected to use information only as necessary to provide the services requested and in accordance with applicable privacy and security requirements.

We may also disclose information where required by law, legal process, court order, or governmental authority, or where reasonably necessary to protect our rights, customers, website, or business.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Provide essential website functionality
Remember customer preferences
Maintain shopping cart functionality
Understand website traffic and usage
Improve website performance
Improve the shopping experience
Support analytics and advertising functions where applicable

Third-party services integrated with our website may also use cookies or similar technologies.

Depending on your browser, device, and applicable law, you may be able to manage or disable certain cookies through your browser settings.

Disabling essential cookies may affect certain website features or functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

Although we take reasonable steps to protect customer information, no website, online service, or electronic transmission can be guaranteed to be completely secure.

7. Customer Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to legal exceptions
Request information about how your information is collected or used
Opt out of certain marketing communications
Exercise other privacy rights available under applicable law

To submit a privacy-related request, please contact us using the information listed below.

We may need to verify your identity before completing certain privacy requests.

8. Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications regarding Sunderi products, offers, or store updates.

You may unsubscribe from promotional communications by following the unsubscribe instructions included in the communication or by contacting our support team.

Transactional communications related to orders, payments, shipping, returns, or customer service may still be sent when necessary.

9. Third-Party Services

Sunderi may use third-party services to operate and support our online store.

These third parties may process information according to their own privacy policies and applicable laws.

We recommend reviewing the privacy policies of relevant third-party services for more information about how they handle personal data.

10. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that personal information relating to a child has been submitted to us improperly, please contact us so that we can review the matter.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Process and maintain order records
Provide customer service
Handle returns, refunds, or disputes
Meet accounting and business requirements
Prevent fraud
Comply with applicable legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When updates are made, we may revise the “Last Updated” date shown at the beginning of this policy.

We encourage customers to review this page periodically for the latest information.