Privacy policy

At Sunderi, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact our support team, or otherwise interact with our services. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when using our website or purchasing our products. This may include your name, billing and shipping address, email address, phone number, order details, and other information necessary to process and fulfill your order.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, and general website usage information. This information helps us maintain website functionality, improve our services, and understand how visitors use our website.

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided in accordance with applicable law.

2. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Providing shipping and delivery updates.

  • Communicating with you about your orders and customer service requests.

  • Processing payments through our payment providers.

  • Sending order confirmations, receipts, and transactional communications.

  • Improving our website, products, services, and customer experience.

  • Detecting, preventing, and addressing fraud, unauthorized activity, or security issues.

  • Complying with applicable laws and regulatory requirements.

  • Sending promotional communications where permitted by law and where appropriate consent has been provided.

We do not sell your personal information simply for the purpose of allowing unrelated third parties to use it for their own marketing.

3. Sharing of Information

We may share personal information with trusted service providers when reasonably necessary to operate Sunderi and provide services to you.

For example, information may be shared with payment processors, shipping and delivery providers, website and technology providers, analytics providers, customer support services, and other vendors that assist us in operating our business.

These service providers are expected to use personal information only as necessary to provide the requested services and in accordance with applicable privacy and security requirements.

We may also disclose information when required by law, legal process, court order, or governmental authority, or when reasonably necessary to protect our rights, customers, website, or business.

4. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Payment transactions are processed through secure third-party payment providers using appropriate security measures. We do not intentionally store complete payment card information on our own systems when payment processing is handled by third-party payment providers.

While we take reasonable steps to protect your information, no website, online service, or electronic transmission can be guaranteed to be completely secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website traffic, improve website performance, and provide a better shopping experience.

Certain third-party services integrated with our website may also use cookies or similar technologies for purposes such as analytics, advertising, payment processing, or other website functionality.

Depending on your browser, device, and applicable law, you may be able to control or disable certain cookies through your browser settings. Disabling essential cookies may affect some website functionality.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to applicable legal exceptions.

  • Request information about how your personal information is collected or used.

  • Opt out of certain promotional or marketing communications.

  • Exercise other privacy rights available under applicable law.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests to help protect your personal information.

7. Third-Party Services

Our store may use third-party services to help us operate our business, including e-commerce platforms, payment processors, shipping providers, analytics services, customer support tools, and other technology providers.

These third parties may process information according to their own privacy policies and applicable laws. We recommend reviewing the privacy policies of relevant third-party services for additional information about how they handle personal information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions about this Privacy Policy, want to request access, correction, or deletion of your personal information, or have any other privacy-related concern, please contact us:

Business Name: Sunderi

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM (ET)

Chat Support: Available 24/7

Customer Support Phone: 13273245660

Customer Support Email: support@sunderi.store

Business Address: 11 Pack St, Greenville, SC 29611, USA