Payment Policy

At Sunderi, we aim to provide a secure, simple, and transparent checkout experience. This Payment Policy explains the payment process, accepted payment methods, currency, transaction security, failed payments, taxes, refunds, and payment-related disputes.

1. Secure Checkout

Sunderi uses a secure checkout process designed to help protect customer and transaction information.

Before completing your purchase, please review:

Product details
Size and color selections
Shipping address
Billing information
Order total
Applicable taxes or charges

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

2. Accepted Payment Methods

The payment methods currently accepted by Sunderi are displayed during checkout.

Customers may use any payment option that is available and shown at the time of purchase.

Available payment methods may change from time to time depending on our payment providers and checkout services.

We do not claim to accept payment methods that are not actually available during checkout.

3. Currency

All prices displayed on the Sunderi website are listed in U.S. Dollars (USD) unless otherwise stated.

If your bank, card issuer, or payment provider converts the transaction into another currency, any exchange rate or currency conversion fee is determined by that provider.

Sunderi does not control third-party currency conversion rates or related fees.

4. Payment Authorization

By submitting an order, you authorize the applicable payment provider to charge the total amount displayed during checkout.

You confirm that:

You are authorized to use the selected payment method
The payment information provided is accurate
Sufficient funds or credit are available where applicable

An order may not be completed if the payment cannot be successfully authorized.

5. Order & Payment Confirmation

After a successful purchase, Sunderi may send an order confirmation to the email address or contact information provided during checkout.

Your payment provider may also provide a separate transaction confirmation.

An order is generally considered successfully placed after:

The payment process has been completed, and
The order has been accepted by Sunderi.

6. Failed or Declined Payments

A payment may fail or be declined for reasons including:

Incorrect payment information
Insufficient funds
Expired card or payment method
Bank restrictions
Security checks
Fraud-prevention measures
Payment provider issues

If your payment is declined, please review your payment information or contact your bank or payment provider.

You may also contact us at support@sunderi.store if you need assistance with an order.

7. Duplicate Charges

If you believe you have been charged more than once for the same order, please first review your bank statement or payment provider transaction history.

Some pending authorizations may temporarily appear as duplicate transactions before being automatically removed.

If you still believe you were charged incorrectly, please contact us at support@sunderi.store with your order and payment details.

8. Transaction Security

Payment transactions may be processed through secure third-party payment providers.

Sunderi does not intentionally store complete payment card details on our own systems when payment processing is handled by a third-party provider.

We use reasonable administrative, technical, and organizational measures to help protect order and transaction information.

However, no online transaction system can be guaranteed to be completely secure.

9. Fraud Prevention

Sunderi may review orders and payment transactions for security and fraud-prevention purposes.

We may delay, cancel, decline, or request additional verification for an order where there are reasonable concerns involving:

Unauthorized payment activity
Suspected fraud
Billing or shipping inconsistencies
Unusual transaction activity
Incorrect customer information
Other security concerns

If an order is cancelled after successful payment, any eligible refund will generally be issued to the original payment method.

10. Taxes & Fees

Any applicable sales taxes or other legally required charges may be calculated and displayed during checkout.

Your bank, card issuer, or payment provider may independently charge:

Currency conversion fees
International transaction fees
Processing fees
Other provider-specific charges

These fees are not controlled by Sunderi.

11. Discounts & Promotional Offers

Where available, promotional codes or discounts must be entered correctly during checkout.

Promotional offers may:

Have expiration dates
Apply only to selected products
Require a minimum purchase
Be limited to one use per customer
Be subject to other stated conditions

Discounts cannot generally be applied after an order has already been completed unless otherwise approved.

12. Refunds

Eligible refunds are handled according to our Return & Refund Policy.

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Refund processing time may vary depending on your:

Bank
Card issuer
Payment provider
Financial institution

Sunderi cannot control how quickly a third-party financial institution posts a completed refund to your account.

13. Chargebacks & Payment Disputes

If you have a concern regarding a payment, order, product, return, or refund, we encourage you to contact Sunderi Customer Support first.

We will review the issue and attempt to provide an appropriate resolution.

If a payment dispute or chargeback is initiated through a bank or payment provider, Sunderi may provide relevant records as part of the dispute process, including: