Payment Policy

At Sunderi, we aim to provide a secure, straightforward, and transparent checkout experience. This Payment Policy explains our accepted payment method, currency, payment confirmation process, transaction security, taxes, failed payments, disputes, and other payment-related information.

1. Secure Checkout

Sunderi uses a secure checkout process designed to protect customer and transaction information.

When you proceed to checkout, you will be asked to provide the information necessary to complete your purchase and payment. We recommend reviewing your order details, shipping address, product information, and total amount before submitting your order.

2. Accepted Payment Method

Sunderi currently accepts PayPal for online payments.

Customers can complete their purchase through the PayPal payment option available at checkout.

We do not claim to accept payment methods that are not actually available at checkout. Available payment options may be updated from time to time as our payment services change.

3. Currency Information

All product prices and applicable shipping charges displayed on Sunderi are listed in U.S. Dollars (USD) unless otherwise stated.

If PayPal or your financial institution displays a converted amount in another currency, the exchange rate and any applicable conversion charges are determined by the relevant payment provider or financial institution.

4. Order Confirmation & Payment Confirmation

After successfully placing an order, Sunderi will provide an order confirmation using the contact information provided during checkout.

A payment confirmation may also be provided through PayPal.

An order is considered successfully placed after the payment process has been completed and the order has been accepted by Sunderi.

5. Troubleshooting Payment Issues

If you experience a problem while making a payment, please check that:

Your PayPal account or payment information is correct.
Your payment method is active and available.
Your billing and contact information is accurate.
Your payment provider has not declined or restricted the transaction.

If the issue continues, you may contact PayPal or your financial institution for assistance. You can also contact Sunderi at support@sunderi.store for assistance with your order.

6. Transaction Security

Payment transactions are processed through secure payment services.

Sunderi does not intentionally store complete payment card information on our own systems when payment processing is handled by the payment provider.

We use reasonable administrative and technical measures to help protect information associated with orders and transactions.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Failed Transactions

If a payment attempt fails or is declined, your order may not be successfully completed.

If you believe you were charged despite receiving a failed-payment message, please first check your PayPal transaction history or contact your payment provider. You may also contact Sunderi with your order information so we can assist in reviewing the situation.

Do not submit duplicate orders unless you have confirmed that the previous transaction was unsuccessful.

8. Fraud Prevention

Sunderi may review orders and transactions for security and fraud-prevention purposes.

We may cancel, delay, or request additional verification for an order when there are reasonable indications of unauthorized activity, payment fraud, suspicious transactions, or inaccurate customer information.

If an order is cancelled after a successful payment, any eligible refund will be issued according to our Refund Policy and to the original payment method where possible.

9. Taxes & Fees

Product prices and applicable shipping charges are displayed in U.S. Dollars (USD).

Any applicable sales taxes or other legally required charges will be calculated and displayed where required during checkout.

PayPal or your financial institution may independently apply currency conversion fees or other transaction-related charges. Such charges are determined by the relevant provider and are not controlled by Sunderi.

10. Chargebacks & Payment Disputes

If you have a concern regarding a payment, order, product, or refund, we encourage you to contact Sunderi Customer Support first so that we can review the issue and work toward an appropriate resolution.

If you initiate a payment dispute or chargeback through PayPal or your financial institution, Sunderi may provide relevant order, payment, shipping, delivery, and communication records to the applicable payment provider as part of the dispute-resolution process.

Customers should not be charged more than the applicable amount shown at checkout, except where additional charges are clearly disclosed and legally applicable.

11. Subscriptions & Recurring Payments

Sunderi does not currently offer subscriptions or recurring payment plans.

All purchases made through our website are individual transactions. Customers are not automatically enrolled in recurring billing or subscription payments.

12. Refunds & Payment Reversals

Eligible refunds are handled according to our Return & Refund Policy.

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your PayPal account may vary depending on PayPal's processing procedures.

13. Policy Updates

Sunderi may modify, update, or revise this Payment Policy at any time to reflect changes in our payment methods, checkout process, business practices, services, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.

Customers are encouraged to review this page periodically for the latest information.