Refund policy

Refund Policy

At Sunderi, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item under the terms outlined below.

1. Return Window

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, your return request must be submitted within 30 days after the order has been delivered.

Returns requested after this period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the product should:

  • Be returned within the 30-day return period

  • Be unused and unworn

  • Be in its original condition

  • Be returned with the original packaging, where applicable

  • Include all original tags, accessories, and included items

  • Not show signs of misuse, intentional damage, alteration, or excessive wear

For footwear, we recommend trying shoes on indoors and on a clean surface to help preserve their return eligibility.

We reserve the right to inspect returned items before approving a refund or exchange.

3. How to Initiate a Return

To request a return, please contact our customer support team at:

support@sunderi.store

Please provide:

  • Your full name

  • Order number

  • Product name

  • Size or color, where applicable

  • Reason for the return

  • Clear photographs if the product is damaged, defective, or incorrect

Our support team will review your request and provide return instructions if the item qualifies.

Please do not send a product back before receiving return instructions from our customer support team.

4. Return Shipping

For approved returns, return shipping instructions will be provided by our customer support team.

If the return is due to receiving a damaged, defective, incorrect, or materially different item, Sunderi may provide an appropriate return shipping solution.

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for applicable return shipping costs.

5. Return Inspection

Once the returned product is received, we will inspect it to confirm that it meets our return eligibility requirements.

The refund or exchange process will begin after the returned item has been reviewed and approved.

Products that do not meet the eligibility requirements may be refused or may not qualify for a full refund, subject to applicable law.

6. Restocking Fee

Sunderi does not charge a restocking fee for eligible returns.

However, products returned in an unacceptable condition, without required original components, or outside the return period may not qualify for a full refund.

7. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging, where possible

  • A brief explanation of the issue

After reviewing the information, we may provide an appropriate resolution such as:

  • Replacement

  • Exchange

  • Refund

  • Another suitable solution

If you receive the wrong shoe size, color, style, or product due to an order fulfillment error, please contact us before returning the item so we can provide the correct instructions.

8. Exchanges

If you would like to exchange an eligible product, please contact us within the 30-day return period.

Exchanges are subject to product, size, color, and inventory availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

9. Change of Mind Returns

If you change your mind after receiving your order, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.

The product must be:

  • Unused

  • Unworn

  • In its original condition

  • Returned with original packaging, tags, and included items where applicable

Change-of-mind returns may be subject to return shipping costs.

10. Incorrect Size Selection

Customers are encouraged to review the available sizing information before placing an order.

If you order the wrong size and wish to return or exchange the shoes, the item must meet our return eligibility requirements.

Return shipping costs for customer-selected sizing issues may be the customer's responsibility.

11. Non-Returnable Items

Certain products may not qualify for return, including:

  • Items clearly marked as final sale or non-returnable

  • Personalized or customized products, where applicable

  • Shoes that show signs of outdoor wear

  • Items that have been altered, washed, damaged, or materially changed after delivery

  • Products returned without required tags, packaging, or components

  • Items returned after the 30-day return period

These exclusions do not limit any rights that cannot legally be excluded under applicable law.

12. Refunds

Once we receive and inspect your returned product, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

13. Original Shipping Charges

Where standard shipping was provided free of charge, there is generally no original shipping charge to refund.

Any separately paid shipping or expedited delivery charges may be non-refundable where permitted by law, unless the return results from an error attributable to Sunderi.

14. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please:

  1. Check your original payment account.

  2. Contact your bank, card issuer, or payment provider.

  3. Allow any applicable processing time.

  4. If the refund still does not appear, contact us at support@sunderi.store.

Please include your order number and relevant refund details so we can assist you.

15. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible before the order is processed or shipped.

Once an order has already shipped, cancellation may no longer be possible and you may need to follow the return process after delivery.

Approved cancellations will generally be refunded to the original payment method.

16. Refund Abuse or Fraud

Sunderi reserves the right to review return and refund requests for suspected fraud, misuse, excessive return activity, or other abusive practices.

This does not affect legitimate customer rights available under applicable law.

17. Contact Us

For questions about returns, exchanges, damaged products, incorrect items, or refunds, please contact us:

Store Name: Sunderi

Support Email: support@sunderi.store

Customer Support Phone: +1 (327) 324-5660

Business Days: Monday to Friday

Support Hours: 9:00 AM – 5:00 PM ET

Chat Support: Available 24/7

Business Address: 370 Bushwick Ave, Brooklyn, NY 11206, United States

Please include your order number whenever contacting us about an existing order so we can assist you efficiently.

We recommend keeping your order confirmation and return shipment tracking information until your return or refund has been fully completed.