Shipping policy

Shipping Policy

At Sunderi, we are committed to providing a clear, reliable, and convenient shipping experience for our customers. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking, address requirements, cancellations, and procedures for delayed or damaged shipments.

1. Estimated Delivery Schedule

For orders shipped within the United States, the estimated delivery timeframe is generally:

Handling / Processing Time: 1–2 business days
Transit Time: 4–5 business days
Estimated Total Delivery Time: Approximately 5–7 business days

Delivery estimates begin after the order has been successfully processed.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

2. Order Cut-Off Time

Orders placed before 5:00 PM ET, Monday through Friday, are generally processed within the applicable handling period.

Orders placed after the daily cut-off time, on weekends, or on U.S. holidays may be processed on the next available business day.

3. Handling & Processing Time

Most orders are processed within 1–2 business days after the order has been successfully received and payment has been confirmed.

Order processing may include:

Order verification
Product preparation
Packaging
Shipping label preparation
Handover to the applicable shipping carrier

4. Transit Time

After your order has been processed and shipped, the estimated transit time is generally 4–5 business days within the United States.

Transit times are estimates and are not guaranteed delivery dates.

Carrier delays, severe weather, peak shopping periods, holidays, or other events beyond our control may occasionally result in longer delivery times.

5. Total Delivery Time

The estimated total delivery time is generally 5–7 business days, including:

1–2 business days for processing
4–5 business days for transit

We make reasonable efforts to ship orders within the stated timeframe, but delivery dates may vary due to circumstances outside our control.

6. Shipping Destinations

Sunderi currently ships within the United States.

Availability of shipping services may depend on the delivery address and carrier coverage.

7. Shipping Cost

Sunderi currently offers free standard shipping within the United States, unless a different shipping charge is clearly displayed during checkout.

Any applicable shipping cost will be shown before the customer completes the purchase.

8. Shipping Carriers

Orders may be shipped through reputable third-party shipping carriers selected based on:

Destination
Package size
Service availability
Shipping speed
Carrier coverage

The specific carrier used may vary depending on the order.

9. Tracking Information

When tracking is available, customers will receive tracking information using the contact details associated with the order.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

Customers may also use any available Track Your Order page on the Sunderi website.

10. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

Street address
Apartment or unit number, if applicable
City
State
ZIP code
Contact information

Incorrect or incomplete shipping information may cause delivery delays or failed delivery attempts.

11. Incorrect or Unverified Address

If a shipping address appears incomplete, incorrect, or cannot be verified, Sunderi may contact the customer before shipment.

If an order has already been shipped to an incorrect address provided by the customer, additional shipping or reshipment charges may apply.

Sunderi is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

12. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

support@sunderi.store

We will make reasonable efforts to update the address before the order is processed or shipped.

Once the order has already been handed over to the carrier, we may not be able to modify the shipping address.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@sunderi.store

Please include your order number.

Cancellation requests can generally be accommodated only before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible and the customer may need to follow our Return & Refund Policy.

14. Delayed Shipments

If your shipment has not arrived within the estimated delivery timeframe, please contact our customer support team.

Provide your order number so we can review the available tracking information and assist you.

Delivery estimates are not guaranteed, and carrier-related delays may occasionally occur.

15. Lost Shipments

If tracking information indicates that your package may be lost or has not moved for an extended period, please contact us at:

support@sunderi.store

We may review the tracking information and, where appropriate, contact the shipping carrier to investigate the shipment.

16. Damaged Products

If your shoes or other products arrive damaged, please contact Sunderi as soon as possible after delivery.

Please provide:

Your order number
Clear photographs of the damaged product
Photographs of the packaging, where possible
A brief description of the issue

We will review the information and provide an appropriate resolution according to our Return & Refund Policy.

Depending on the circumstances, this may include a replacement, exchange, refund, or another suitable solution.

17. Incorrect Products

If you receive the wrong product, size, color, or style, please contact us before returning the item.

Please provide your order number and clear photographs of the item received.

Our support team will review the issue and provide appropriate return or replacement instructions.

18. Failed Delivery or Reshipment

If a shipment cannot be delivered because of an incorrect address, missing address information, refusal of delivery, or another issue attributable to the customer, additional reshipping charges may apply.

Any applicable reshipping charge will be communicated before the replacement shipment is processed.

Customers will not be charged additional reshipping fees for an approved replacement when the issue is caused by Sunderi or the shipping process.

19. International Shipping

Sunderi currently focuses on shipping within the United States.

If international shipping becomes available in the future, applicable delivery times, shipping costs, taxes, and duties will be displayed where appropriate.